FAQs

Got questions?

Everything you need to know about shouting, grabbing and redeeming. Can't find it here? Just ask.

The basics

What is inkynd?

A pay-it-forward marketplace for your neighbourhood. People buy real things from local businesses, like a coffee, a meal or a haircut, and leave them in a shared local pool. Anyone nearby can claim one.

Is inkynd a charity?

Nope. It's a local marketplace. Every item is a real purchase from a real business, and the business is paid when it's redeemed.

Do I need an account?

Yes. There are two kinds: a personal account for shouting and claiming, and a business account for listing items and redeeming them at the counter.

Where is inkynd available?

We're in private beta in Sydney and signing up local spots now. iPhone and Android apps are on the way.

Shouting someone

How do I shout something?

Open the app, pick a local business and an item, and pay. It goes straight into your neighbourhood's pool for someone nearby to claim.

How do payments work?

Payments are processed securely by Stripe. inkynd never sees or stores your full card details.

Will I know who claimed it?

No. Claiming is anonymous, so nobody has to explain themselves. You'll just know your shout went to someone in your area.

Grabbing one

Who can claim something?

Anyone with an inkynd account. No proof, no forms, no explaining yourself.

How many can I claim?

One at a time. Once you claim something it's held for you for one hour, so there's time to get to the counter.

What if I don't make it in time?

No stress. After an hour it goes back in the pool for the next person, and you're free to claim again.

How do I redeem it?

Head to the business and show the code in your app. Staff check it in seconds and you're done.

For businesses

How do I get my business on inkynd?

Email [email protected] and we'll get you set up with a business account.

How do I get paid?

You're paid for each item when it's redeemed at your counter. Payments are handled by Stripe.

Do I need any new hardware?

No. Redeeming is a quick code check, and you can see every redemption in your business dashboard.

What can I list?

Anything you'd happily sell over the counter: coffees, meals, treats, services like haircuts or classes. You choose the items.

Still stuck?

Visit our support page or email [email protected].